Privacy Policy

We collect information you give us directly — like your name, email address, phone number, date of birth, gender, and city when you sign up, book a trip, or reach out to us.

• Account details you provide during sign up or login.
• Booking information — traveller details, travel dates, emergency contacts, and special requests.
• Device and usage information, such as your browser, approximate location, and how you interact with the site.

We use your information to make Xploroo work — and to make it worth coming back to.

• Process and confirm your bookings, payments, and traveller details.
• Connect you with your crew, your creators, and your Play & Win rewards.
• Send booking confirmations, updates, and — only if you opt in — travel offers and newsletters.
• Improve the platform, troubleshoot issues, and keep the experience secure.

We use a small number of cookies and local storage entries — nothing invasive. They remember your theme preference, keep you logged in, and carry your booking selection between pages.

You can clear cookies and local storage from your browser settings at any time; some parts of Xploroo, like staying signed in, may work differently without them.

We work with trusted partners to run Xploroo smoothly — payment gateways to process transactions, hosting providers to keep the site online, and analytics tools to understand how the platform is used.

These partners only receive the information they need to do their job, and are required to keep it protected.

Payments on Xploroo are processed through secure, PCI-compliant payment gateways. We never store your full card number, CVV, or banking credentials on our own servers.

We retain only what’s needed for order history and support — such as the amount charged, the booking it relates to, and a payment reference.

We use encryption in transit, access controls, and regular reviews to keep your information safe. No system is perfectly unbreakable, but protecting your data is something we take seriously at every layer.

If we ever become aware of a breach affecting your information, we’ll notify you promptly and take the steps needed to contain it.

You’re always in control of your information. You can:

• Access, review, or update your account and booking details.
• Ask us to delete your account and associated personal data.
• Opt out of marketing emails at any time, without affecting your bookings.
• Request a copy of the data we hold about you.

To exercise any of these rights, reach out through our Contact Us page.

Xploroo is intended for travellers aged 18 and above. We do not knowingly collect personal information from children, and any booking on behalf of a minor must be made and supervised by a parent or legal guardian.

If you believe a child has provided us with personal information, please contact us so we can remove it.

We may update this Privacy Policy from time to time as Xploroo grows and evolves. When we do, we’ll revise the “Last updated” date at the top of this page, and for significant changes, we’ll make a reasonable effort to let you know directly.

Have a question about this policy or your data? We’d love to help — reach out any time through our Contact Us page and our team will get back to you.