Refund Policy

You can cancel a package or influencer experience booking anytime from your account or by contacting support. Refund eligibility depends on how far in advance you cancel:

• 7+ days before the travel date or event — full refund, minus any payment gateway charges.
• 3–6 days before — 50% refund of the amount paid.
• Less than 72 hours before — non-refundable, as vendor and creator slots are already locked in.

If Xploroo or a partner vendor cancels a package or experience — due to low sign-ups, unavailability, or unforeseen circumstances — you’ll receive a full refund, or the option to reschedule or switch to an equivalent experience.

Once approved, refunds are initiated within 1–2 business days and typically reflect in your original payment method within 5–7 business days, depending on your bank or payment provider.

Some situations aren’t eligible for a refund, including:

• Cancellations made within 72 hours of the travel date or event.
• No-Shows or missed check-ins on the day of travel.
• Bookings explicitly marked “non-refundable” at checkout, usually tied to a discounted rate.
• Visa rejections, missing travel documents, or personal circumstances unrelated to Xploroo.

In the event of natural disasters, extreme weather, government restrictions, strikes, or other circumstances beyond reasonable control, Xploroo will work with you on rescheduling or a credit note wherever possible, rather than a guaranteed cash refund.

Bookings made using a coupon code, discount, or promotional offer are refunded based on the actual amount paid — not the original listed price. Some promotional bookings may be marked non-refundable at checkout; this will always be shown before you pay.

Need help with a cancellation or refund? Our support team is ready to help — reach out through our Contact Us page and we’ll take it from there.